Empathy is your
company’s superpower.
Unlock it.
Plus 9 Insight is a comprehensive design research & product strategy consultancy.
We help you understand & empathise with your customers and users. Not just collecting data but providing the meaningful insights that help you make better, faster decisions to power the growth of your business.
Our Services
Design Research
Go beyond the surveys and focus groups. We’ll set out to understand what your customers actually need (not just what they SAY they want) using a range of tools like in-depth interviews, ethnography, shop-alongs and more. And maybe the odd survey or focus group too.
Concept Testing
95% of new products and services fail. The real trick is to realise they’ll fail before you invest too much in them. We can help you test and refine your concept design, features and price, so that when you DO get to launch day, the odds are far more in your favour.
Customer Experience
How do you create repeat customers and turn them into brand advocates? We can help identify and solve the points of friction in your customers’ journey, and set up systems to get the right feedback at the right time to turn around a bad experience, or lift a good one to great.
Usability Testing
Whether you’re building an app or an appliance, it's harder to make simple things than complicated ones, and users can always surprise you. We'll help your team rapidly test and iterate your prototypes with real people until they're intuitive and delightful to use.
Service Design
Want to transform your business, or plan a new one from scratch? We'll help you take a human centred approach, involving your stakeholders at every stage. Working together, we'll optimise every facet of your business to deliver a seamless experience online and offline.
Workshops & Training
Bring your customer insights in-house. Our customised training programs and workshops can empower your own team with the research, usability and design-thinking tools to keep your business laser focused on what matters to your customer.
About Us
We're a team of researchers & designers with a passion for solving problems. With several decades of combined experience in a range of industries, there are two things we've learned above all else.
1) The worst thing a business can do is not listen to their customers and understand their needs.
2) The second worst thing a business can do is ONLY listen to their customers, without ever innovating or delighting them.
Too often, an over-abundance of research and data can stifle creativity. But we believe that research and data should be used to inform decisions (not blindly drive them) which is why we love working with clients who are passionate founders, designers or disruptors and discovering valuable insights together to launch them to new heights.
Contact us.
Want a consultation, or just have more questions about how we can help? Email us or hit that handy contact button below.
hello@plus9insight.com
(04) 31272904
Sydney, NSW 2000
&
Brisbane City, QLD 4000
Australia